Return & Refund Policy
The Lillian Key Lewis Foundation, Inc.
Thank you for supporting the Lillian Key Lewis Foundation, Inc. by purchasing merchandise from our online store. Every sale helps us continue our mission to provide breast cancer education, awareness, and survivor support.
Please review our policy below:
✅ Returns
We accept returns within 14 days of delivery.
Items must be unused, unworn, and in their original packaging.
Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
✅ Exchanges
If you need a different size or color (for apparel items), exchanges are available within 14 days of delivery, subject to stock availability.
Customers are responsible for return shipping and re-shipping costs.
✅ Refunds
Refunds will be issued once the returned item is received and inspected.
Refunds are processed to the original payment method within 7–10 business days.
Shipping costs are non-refundable unless the error was on our part (e.g., wrong item sent, damaged item).
🚫 Non-Returnable Items
Pens, mugs, and bottles that have been used.
Clearance or final sale items.
Donations made through the site (all donations are final).
✅ Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us at info@lklf.org within 7 days of delivery. We will replace the item at no additional cost to you.
📩 Contact Us
For all return, exchange, or refund requests, please email us at:
info@lklf.org
